Refund Policy

Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgement.

Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 2 hours from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.

Orders can be placed online 24 hours and 7 days a week via www.luxebitesla.com. 

 Any change in order including cancellations must be communicated to us at least 72 hours before the order. If outside of this timeline, we cannot guarantee the change or refund. We are happy to provide credit for future orders. For customized orders, events and corporate orders, a 14 day notice must be given for cancellation or changes. We cannot guarantee any refunds or cancellations outside that window. The first 50% deposit paid to confirm the event date availability is non-refundable. 

Please refrigerate the products immediately upon receipt. Products must remain cold until they are ready to be consumed. Failure to report spoilage within 2 hours of receiving the order will be at the loss of the consumer. We are committed to using only the highest quality ingredients.